Campaign Manager

  • Cheetah Digital
  • Melbourne VIC, Australia
  • 26 Aug, 2019
Full-time Marketing

Job Description

Role Introduction:

  • The Campaign Manager is a multi-faceted role that requires campaign & project management as well as some technical skill sets – as detailed in the following sections. 
  • The ideal candidate should be detail oriented, efficient, dependable and a collaborative team player with a positive “can do” professional attitude. We are looking for team players who thrive working in a fast-paced, dynamic division within a large matrixed organization.
  • Experiences with an interactive or agency background skills are a plus.
  • The role will work very closely with various Team Leads and Managers in Campaign Services.
  • If you have a sense of humor, enterprising curiosity, strong work ethic, and a positive outlook; this just may be the right role for you!.
  • This role is not right for candidates that struggle to work in agile and collaborative environments.


Campaign & Project Management Responsibilities:

  • Serves as primary point of client interaction and escalation for campaigns.
  • Ability to organize and prioritize multiple campaigns and customer deadlines with minimal oversight.
  • Able to forward plan and set clear expectations with external and internal stakeholders by managing any conflict of interests.
  • Provides campaign / project management expertise for assigned projects including requirements gathering, milestone tracking and status reporting.
  • Client Relationship Building - develops and maintains solid relationships with client contacts; Willing and able to consult with client to resolve ambiguity in provided requests or assets.
  • Consistently represents Cheetah Digital in a positive way in all communications with the client and executes defined instructions appropriately.
  • Organizes calendar/schedule and ensures successful completion of internal and client milestones required for accurate and efficient campaign deployment.
  • Accountable for the accuracy, timeliness, and consistency of campaigns executed on behalf of the client and any escalation management required.
  • First tier error remediation contact, process breakdown and root cause in collaboration with Team Leads.
  • Willingness to work with clients on-site is required.


Technical Responsibilities:

  • Provides assistance in message deployment within Cheetah Digital’s platform and plays a critical and essential role for the strategy, production and delivery of our Clients’ email campaigns and projects.
  • Maybe responsible for content updates, data management, audience segmentation, deployment configuration, scheduling and verification of each deployment.
  • Perform quality assurance activities.
  • Completes designated training on schedule and encourages completion by other team members.
  • Work in coordination with Clients to determine the correct content to be deployed and associate it with the right audience for deployment at the right time. 
  • Other deployment services that may be required:
    • Complete audience/data import and/or segmentation activities and configures sending/automation parameters.
    • Executes minor edits and generates proofs/tests accordingly.
    • Interacts with client as needed to resolve concerns/questions.
    • Responsible for deployment scheduling and validation that all client and platform approvals are appropriately confirmed.
    • May run or utilize reports/exports related to deployment execution.


Knowledge, Experience & Qualifications

  • Bachelor’s degree 2+ years industry experience.
  • Exposure to email marketing best practices and related technologies (i.e. HTML, CSS, etc.);
  • Experience with the retrieval and uploading of data files to/from multiple systems and environments; Basic filtering and relational data fundamentals is a plus.
  • Google Apps & Microsoft Office exposure.
  • Experience testing in multiple email clients, browsers, and/or devices.
  • Strong knowledge of email compliant HTML and email platforms to complete minor HTML edits.
  • Experience testing in multiple email clients, browsers, and/or devices.
  • Strong knowledge of email marketing best practices.


Business Skills

  • Effectively collaborates with and influences manager-level client contacts.
  • Understand the importance of a process and is able to adhere to well defined operating workflows.
  • Attends client status or health calls with internal teams and Client Success Managers.
  • Ability to work independently but also effectively within a team in a fast-paced and ever-changing environment from project initiation through testing and delivery.
  • Critical thinking and problem-solving skills with keen attention to detail.
  • Strong oral and written communication skills.
  • Exceptional work ethic and ability to perform under pressure to meet deadlines.
  • Ability to build effective working relationships with others inside and outside of the organization.
  • Experience in the cross-channel marketing industry and/or client management a plus.
  • Familiarity with email industry best practices a plus.

Experience Level


Salary Estimate

$60,001-$80,000 per year
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