Brighton Wellness Group 88 Bay Street, Brighton VIC, Australia
19 Sep, 2019Casual
Experienced Receptionist looking to join a professional allied health practice with a fantastic work culture, who reward and truly look after their employees! Experienced Receptionist Position Brighton About Us: A Happier, Healthier You. At Brighton Wellness Group we aim to provide our clients with outstanding health and wellness services. There is nothing more important to us than the health of yourself and your loved ones. We are essential for anyone who is not as healthy, energetic and happy as they would like to be. Tragically, most people are not even aware of their potential for health and vitality, because they have never experienced it. Our group of experienced practitioners will not only make you aware of your potential for health, we will find out where you are in relation to it and then show you exactly how to reach it. At Brighton Wellness Group, we offer a vast range of services including: Chiropractic, Myotherapy, Remedial & Therapeutic Massage, Nutrition, Naturopathy, Pilates and Psychotherapy. We address all aspects of your health, by creating individual programs to maximise your health, happiness, energy and vitality. By integrating a range of natural solutions, we educate, guide and show you how to live the quality of life you want now and into the future. About the Role: Based in Brighton, this is an Ongoing Casual role (around 10-20 hours/week), including the flexibility to cover when other staff are sick or away. Reporting to the Office Manager, this role is key to ensuring the practice runs smoothly and our clients have an amazing experience from start to finish! It’s an exciting time for the practice as we are currently in the process of re-branding to solidify our brand in the market and unify our two practices, which will be a fun, challenging and exciting journey to be a part of! About You: We are looking for a vibrant and switched on Receptionist with prior experience in a similar role. The successful candidate will be a professional, well-presented, and self-motivated team player, with excellent organisational and time management skills, as well as having superior written and verbal communication skills. To be successful in this amazing role, it is imperative that you have a customer centric perspective with strong prior experience in reception work and a positive attitude towards delivering an elite level of customer service. You will be the pillar of consistency and reliability for the reception desk and for the wider practice. As we work in a highly organised, fast paced environment, attention to detail and the ability to devise systematic procedures to ensure that the practice runs like a well-oiled machine is a must. The ideal applicant will be one that is able to think on their feet and is able to respond to situations quickly and with ease. Your responsibilities will include: This position will be based on the reception desk, working alongside our wonderful and easy-going casual reception team, and offering support to our rockstar Office Manager. You will be responsible for all of the day-to-day operations such as: greeting clients, making bookings, answering enquiries via phone, email and face-to-face, managing patient flow in and out of the treatment rooms, processing accounts, payments and third party claims, HICAPS, debtors management (following up outstanding invoices etc.), daily banking, filing, confidential patient record management, discussing practice policies with patients and ensuring their compliance, maintaining the appearance and general cleanliness of the practice, and all other ad hoc reception duty requirements. You will foster a strong and positive client engagement, as well as internal and external stakeholder engagement. You will be focussed on business growth and expansion - actively promoting our company internally and externally. Lending a helping hand to other staff and practitioners with tasks wherever needed. Skills, Experience and Qualities Required: Prior experience as a receptionist is essential. Prior experience in an allied health or medical practice would be advantageous. Experience using practice software Cliniko is ideal but not essential. IT support skills (fixing any phone, internet, computer problems). Phenomenal communicator with the ability to engage at all levels, including a polished phone manner and confidence interacting with a range of different clients. Happy, healthy zest for life and a desire to inspire others to live their best possible life. Proven 'ideas' person who is willing to grow with the business. Confidence, a professional demeanour and the ability to use initiative. Being comfortable with an ever-changing and growing environment. Advanced level of experience in Microsoft Office Suite. High level attention to detail and demonstrated time management skills. Ability to work autonomously and of course as part of a team. This role requires a strong work ethic, the drive to succeed, honesty and reliability, being open to constructive feedback, the ability to act in a confidential and professional manner at all times, and a fun, friendly and easy-going personality! Must have unrestricted rights to live and work in Australia. If you have great people skills, can multi-task, can cope well under pressure, and have the ability to learn new skills and systems - we want to hear from you! Benefits and Perks: Working with a truly beautiful team of people, in an amazing work culture, with an encouraged work/life balance. The opportunity to be a part of a positive, professional, fun and growing allied health business. Staff incentives program to be implemented in the near future. Lots of variety in this rewarding role – and the opportunity to make it your own. Ongoing professional development, and strong opportunity for career development and growth. We love celebrating birthdays with cake! This incredible position will not stay vacant for long, so apply today! Contact Melanie Gilbert, General Manager Operations at email@example.com . Please email your CV and a personalised Cover Letter explaining why you are the perfect candidate for us and what you will bring to our team in particular!