Writer, Engineer, Administrator, Customer care, Sales executive
Melbourne VIC, Australia
Dec 14, 2018
I am an energetic, ambitious professional who can handle all the given tasks independently and meet task deadlines. Hands-on people person and analytical problem solver with excellent communication, planning, and decision-making skills.
Oct 2017 - Apr 2018
Developed step-by-step instructions for using hardware and software products
Created troubleshooting guides for both end users
Ensure accurate and updated information received of BOM, Circuit diagrams, exploded view and images of products and parts
Created online video tutorials for Zeta products using Adobe Captivate.
Analysed feature developments to update instructions in technical documentation.
Mar 2017 - Oct 2017
Generated online content using Adobe RoboHelp and Atlassian Confluence
Developed user manuals for Kogentix products
Reviewed and understood multiple content sources of service information.
Coordinated with stakeholders to finalize template designs and confirm requirements.
Independently designed and executed proposals and reports for telecommunications, defence, and government structures.
Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.
Mar 2016 - Feb 2017
Innovapptive Global Solutions
Created documentation on online help content, user manuals, release notes and troubleshooting documents of processes to technical staff.
Collaborated with clients from concept through final delivery of product or service.
Designed and implemented new server standards for core business services.
Ensure maintenance practices are investigated thoroughly and the technical documentation is able to be utilised effectively to improve the tram overhauls.
Review training documentation in conjunction with the Training Team to ensure that training objectives of the maintainers are met.
Monitor, update and manage the Document Change Request (DCR) process and register to ensure tasks are allocated efficiently and in a timely turnaround for customer requirements.
Sep 2012 - Feb 2016
Reviewed and issued of technical documents using technical standards
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Wrote instructions and user stories for online publication, coordinating images and layout to ensure proper documentation using Adobe FrameMaker tool.
Independently led daily scrum and quality meetings and weekly development calls.
Offered feedback on the quality of segments and coached other staff members on how to improve segments.