Vikkirala Shashikala

  • Writer, Engineer, Administrator, Customer care, Sales executive
  • Melbourne VIC, Australia
  • Dec 14, 2018
Full time Administration Construction Customer Service Design Engineering Executive Government Health Care Human Resources Information Technology Management Manufacturing Marketing Social Services Retail Sales Supply Chain Telecommunications

Personal Summary

I am an energetic, ambitious professional who can handle all the given tasks independently and meet task deadlines. Hands-on people person and analytical problem solver with excellent communication, planning, and decision-making skills.

Work Experience

Technical Writer
Oct 2017 - Apr 2018 Zeta Global
  • Developed step-by-step instructions for using hardware and software products
  • Created troubleshooting guides for both end users
  • Ensure accurate and updated information received of BOM, Circuit diagrams, exploded view and images of products and parts
  • Created online video tutorials for Zeta products using Adobe Captivate.
  • Analysed feature developments to update instructions in technical documentation.
Technical Writer
Mar 2017 - Oct 2017 Kogentix
  • Generated online content using Adobe RoboHelp and Atlassian Confluence
  • Developed user manuals for Kogentix products
  • Reviewed and understood multiple content sources of service information.
  • Coordinated with stakeholders to finalize template designs and confirm requirements.
  • Independently designed and executed proposals and reports for telecommunications, defence, and government structures.
  • Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.
Technical Writer
Mar 2016 - Feb 2017 Innovapptive Global Solutions
  • Created documentation on online help content, user manuals, release notes and troubleshooting documents of processes to technical staff.
  • Collaborated with clients from concept through final delivery of product or service.
  • Designed and implemented new server standards for core business services.
  • Ensure maintenance practices are investigated thoroughly and the technical documentation is able to be utilised effectively to improve the tram overhauls.
  • Review training documentation in conjunction with the Training Team to ensure that training objectives of the maintainers are met.
  • Monitor, update and manage the Document Change Request (DCR) process and register to ensure tasks are allocated efficiently and in a timely turnaround for customer requirements.
Technical Writer
Sep 2012 - Feb 2016 Cyient Ltd
  • Reviewed and issued of technical documents using technical standards
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Wrote instructions and user stories for online publication, coordinating images and layout to ensure proper documentation using Adobe FrameMaker tool.
  • Independently led daily scrum and quality meetings and weekly development calls.
  • Offered feedback on the quality of segments and coached other staff members on how to improve segments.


Masters in Electrical Power Engineering
Oct 2008 - Nov 2013 JNTU