Mark Joseph Querol

  • Technical Support Specialist
  • United Arab Emirates
  • Dec 14, 2018
Full time Customer Service Information Technology Telecommunications

Personal Summary

Graduate of 2 years Network and Information Technology Vocational Course. Have Extensive experience in  IT support Specialist and Customer  Service. Currently employed as IT Support Specialist. 

Technical Skills

 Install, Maintain wired, wireless networking devices such as Router and Switches.  TCP/IP, and IP addressing.  Networking LAN and WAN.  PC Assembly, PC and laptop Trouble shooting.  Windows Installation and Software Installation.  Active Directory  Operating Systems: Windows NT/2000/XP (workstation & server), Windows 95/98/ME, Windows Vista, Windows 7,8,10 and Linux, MAC  MS-Office Suite  AVAYA Telephone System and CCTV installation and

Work Experience

Technical Support Specialist
Jul 2018 - Jul 2020 Transmed Overseas Inc.
  • Provide helpdesk support and resolve problems to ensure best service to all employees.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Utilize and maintain the helpdesk tracking software in order to Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Assist with onboarding of new users to ensure proper knowledge transfer for IT procedures and basic system know how.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional.
  • Manage PC setup and deployment for new employees using standard hardware, and software.
Technical Support
Jan 2014 - May 2018 Horizon Hospitality LLC
  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults, replacing parts as required;
  • WIFI and Router’s Configuration and other wireless product;
  • Install Cabinet Server Rack, patch panel router and switches;
  • Structured cabling, Network cable termination;
  • Intermediate knowledge in AVAYA Telephone System;
  • CCTV setup and configuration;
  • Providing support to end user through a series of actions, either face-to-face or over the telephone, to help setup systems or resolve issues;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts, emails and profiles and dealing with password issues;
  • Providing support to end user's both MAC and Windows;
  • Purchasing I.T equipment with proper procedure and documentations;
Computer Technician
Feb 2011 - Jul 2013
  • Install Microsoft Windows and Microsoft Office related products..
  • Installs, configures and upgrades operating systems and software
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Performing Motherboard, LCD and keyboard replacement. Hardware upgrades such as hard-drive and memory modules,
  • Data Back-up and Recovery of lost files.
  • Wireless router Configuration and other wireless product.
  • Phone Support and onsite Support if required.

Education

Network and Information Technoly
Oct 2004 - Apr 2006 Philippine Cyber College